Pickup & Return Guide

• Pickup is by appointment only from our private Aurora, Colorado pickup location.
• Once your reservation has been confirmed, we will email or text your pickup location, directions, and any instructions needed for a smooth pickup.
• Please arrive during your scheduled one- or two-hour pickup window.
• If you are running late, please call us as soon as possible.
• Text messages are welcome, but your pickup time is not considered changed unless we confirm it.
• If you do not receive a reply to your text, please call us.

Customers are responsible for providing a vehicle capable of safely transporting the rented equipment.

• Smaller items may fit in a passenger vehicle if they can be transported safely without damaging the equipment or vehicle.
• Equipment may not be transported on vehicle roofs.
• SUV liftgates, trunks, and vehicle doors should close completely whenever practical.
• Pickup trucks may require suitable straps and weather protection.
• Customers are responsible for properly securing equipment during transportation.
• We may refuse loading if we believe the equipment cannot be transported safely.
• Multiple trips may require separately scheduled pickup times based on availability.

• Please use all equipment only as intended.
• Follow all operating, safety, and cleaning instructions.
• Do not modify or attempt to repair equipment.

Every rental may include:

• Laminated operating instructions
• Cleaning instructions
• Safety information, when applicable
• Inventory or piece-count information, when applicable
• QR codes linking to instructions or demonstration videos, when available

• Please bring a valid government-issued photo ID.
• The person named on the reservation should normally be the person picking up the equipment.
• An alternate pickup person must be identified and approved in advance.

• We inspect every item before it leaves our location.
• We may photograph or video equipment before release.
• We encourage you to inspect every item before leaving.
• We recommend taking your own photographs for your records.
• Report any concerns before leaving or before using the equipment.

Please return all equipment during your scheduled return appointment.

Before returning equipment:

• Fold tables.
• Remove all trash.
• Empty concession machines of food, ice, water, or other contents.
• Clean equipment according to the included instructions.
• Return all accessories, cords, scoops, lids, instruction cards, and supplied parts.
• For rentals with an inventory or piece-count card, verify that every listed item is present before returning the equipment.

If you expect to arrive late for pickup or return, please call us as soon as possible.

Text messages are welcome, but if you do not receive a response, please call us directly.

If you are unsure about anything during your rental, we would rather answer a quick question than have you guess. Please contact us.

We understand that unexpected delays happen and will make reasonable efforts to accommodate schedule changes whenever possible.